Support
For problems, questions or suggestions, write to info@dovevenezia.com. We usually reply within one or two working days.
Frequently asked questions
What's in DoVe?
Water bus, bus and tram departures from every stop, with real-time arrivals where the data is available and vehicles moving on the map; a trip planner to get from one place to another; events, exhibitions and festivals in the city; the tide, with the current level and forecasts; house number search; open and on-duty pharmacies, hospitals and emergency rooms.
Where do the real-time times come from?
From the transport companies' open data. When a trip has no real-time data, DoVe shows the scheduled time. If a departure doesn't match what you see at the stop, let us know the line, stop and time.
How do I find a house number?
Open "Find Civics", choose the sestiere or island and type the number: you'll see the exact spot on the map and can get directions to the door. In the historic centre an address is sestiere plus number (for example "Cannaregio 2345"), not street and number.
Does it work offline?
Partly. House numbers and scheduled timetables are stored on your phone and stay available; real-time data, events, the tide and maps need a connection.
Why does DoVe ask for my location?
To show stops, pharmacies and places near you and to plan routes from where you are. It's optional: without it the app still works and you can search everything by hand. You can change it any time in your phone's settings.
What data does DoVe collect?
No accounts, no ads, no tracking across apps. All the details are in the privacy policy.
An event is missing or something is wrong
Write to info@dovevenezia.com with what you saw (a screenshot helps): we'll check and fix it.
Report a problem
If the app behaves unexpectedly, write to info@dovevenezia.com with your phone model, the operating system version and what you were doing when it happened.